Frequently Asked Questions

We keep a rotating selection of certified stones photographed and ready to ship, and we also source to your exact brief (carat, origin, budget) from vetted dealer partners when you need something specific. Either way, every stone is independently certified before dispatch, and the buying experience is identical from your side.

In-stock certified stones typically dispatch in 1–2 business days. Made-to-request stones can take 3–7 business days for sourcing and quality checks. See our full Shipping Policy for delivery timelines by country.

Yes — this is one of our most common requests. Tell us the exact weight your astrologer recommended (e.g., 5.25 carats) in your enquiry, and we'll shortlist certified stones meeting that requirement.

For higher-value stones, EMI is available through supported credit cards at checkout, subject to your bank's terms. Contact us before ordering if you'd like to confirm EMI eligibility for a specific stone.

Yes — email or WhatsApp us the product name or SKU and we'll send additional angles, a video, or arrange a live video call for higher-value stones.

Yes. We only sell natural emerald (beryl), never synthetic, lab-created, or simulant material. This is independently confirmed on every lab certificate.

Minor oiling (filling natural surface-reaching fractures with colorless oil or resin) is standard, globally accepted practice for the vast majority of commercial emeralds, and is not a defect — it's a disclosed characteristic. What matters is that it's disclosed, which every EmeraldVault certificate does explicitly.

Primarily GIA, IGI, and GRS, chosen per stone based on value and whether origin documentation is relevant. See our full Certification page for details on each lab.

Use the report number on your certificate with the issuing lab's own online verification tool. Full instructions are on our Certification page.

Yes — we regularly ship to the United States, United Kingdom, Canada, Australia, and the UAE in addition to India, via insured international courier.

Possibly, depending on your country's import rules for gemstones — this is set by your local customs authority, not by us. See our Shipping Policy for details.

Yes, every shipment is insured for its full invoice value until it's signed for at delivery.

7 days from delivery, no questions asked, for loose stones in original condition with certificate. See our full Return & Refund Policy for exceptions around custom-set jewellery.

That's on us. Contact us immediately — we cover return shipping in full and expedite your refund or replacement.

We offer a lifetime exchange assurance on certified loose stones: you can trade up in value toward a new stone at any point, subject to a condition and re-certification check at the time.

Vedic astrology conventions generally recommend the little finger of the working hand, worn on a Wednesday morning. This is general guidance, not personalized advice — consult your astrologer for a recommendation specific to your birth chart. See our Astrology Guide for more detail.

Many traditions recommend a energizing ritual (Prana Pratishtha) before first wearing an astrological gemstone. We can share commonly followed steps on request, though this is a religious practice best guided by your own priest or astrologer.