Policies
Shipping Policy
Every emerald ships insured, packaged discreetly, and tracked door to door — here's exactly how it works.
Last updated: July 2026
Quality verification before every dispatch
Natural emeralds are unique, individual objects — so no EmeraldVault order ships on autopilot. Before dispatch, every order passes our quality verification:
- The stone is checked against its advertised specifications (carat, dimensions, colour, clarity, treatment).
- The stone is physically matched against its independent lab certificate.
- The stone is inspected for quality and condition.
- The order is securely packed in tamper-evident packaging.
- The complete shipment is checked one final time before handover to the courier.
This verification is part of the purchase process and is why dispatch takes a little longer than a warehouse picking a box off a shelf — we consider that a feature, not a delay.
How we ship
Once verification is complete, every order — loose stone or set piece — travels insured against loss or damage for its full invoice value, in packaging that gives no external indication of its contents.
We ship via reputed insured courier partners, plus registered speed post for higher-value stones, to every serviceable pin code in India. You will always receive a tracking number by email and SMS/WhatsApp the moment your parcel is dispatched.
We currently ship only within India. We’re focused on serving Indian customers well before expanding further — if that changes, this page will be updated first.
Processing & delivery time
| Order type | Total time from confirmed order to delivery |
|---|---|
| In-stock certified stones | 6–8 business days |
| Made-to-request stones (specific carat, origin, or budget shortlist) | 6–8 business days, depending on sourcing and verification |
| Custom-set jewellery (ring, pendant) | 10–18 business days |
This applies uniformly across India, from major metros to smaller towns — every order passes through the same insured courier network and centralized quality verification before it reaches you.
We will always email you if a request is likely to take longer than the ranges above — for rare requests (large untreated Colombian stones above 5 carats, for instance), sourcing the right stone can occasionally take longer, and we would rather tell you upfront than rush a decision on a piece you’ll own for life.
GST and taxes
GST is included in your displayed price — there are no additional charges collected on delivery.
Signature and verification on delivery
Every shipment above ₹50,000 in declared value requires an OTP or signature confirmation matching the name on the order. This is a deliberate anti-fraud step — please make sure someone authorized is available to receive the parcel, or arrange redelivery with the courier directly using your tracking number.
We strongly recommend inspecting your stone against its certificate before signing for delivery wherever the courier allows it, and photographing the sealed package on arrival. If a parcel arrives visibly tampered with or damaged, please refuse delivery and contact us immediately rather than accepting it.
Address changes and failed delivery
Address changes are possible only before dispatch — email hello@emeraldvault.in with your order number as soon as possible. Once a parcel has shipped, redirection depends entirely on the courier’s policies for insured, signature-required shipments, which we cannot always control.
If a delivery fails after three courier attempts, the parcel is returned to us; we will contact you to arrange reshipment.
Questions before you order
If you have a delivery deadline — a wedding date, a muhurat, a gifting occasion — tell us in your enquiry and we will confirm honestly whether we can meet it before you pay, rather than after.
Related reading: Return & Refund Policy · Certification Guide · Contact Us